The platform for digital business delivers unmatched opportunity. ITAM is designed to ensure successful deployment and ongoing support of IT assets. eps version of the ServiceNow logo, please complete the form on the right. These reference architecture diagrams outline the ServiceNow products and platform capabilities that align with each business capabilities. Automate on a single platform. Read how ServiceNow makes the world work better for everyone on the official ServiceNow blog. Resolve issues faster and scale your organisation with intelligent chatbots. Transform your business at World Forums. And customers can get what they need, when they need it. IntegrationHub. Build your ServiceNow skills and unlock the possibilities of the Now Platform with on-demand courses, live training, and career journeys that help you RiseUp with ServiceNow. Documentation Find detailed information about ServiceNow products, apps, features, and releases. ” 2. ServiceNow is a cloud-based SaaS (Software-as-a-Service) platform that automates organizational processes and delivers a consistent, consumer-like experience. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Improve efficiency and save resources by automating workflows and processes with reusable components. To rapidly create new services, deliver the services at record pace, and more importantly – manage the services. Optimize processes at scale. Watch bite-sized videos instantly. In May 2022, Australia’s Department of Industry, Science, Energy, and Resources (DISR) successfully implemented the ServiceNow Protected Platform to streamline and automate enterprise service management for more than 4,000 employees. Simplify compliance with a built-in audit trail. CRM gives marketers and sales professionals an up-to-date, holistic view of each individual customer. ServiceNow has released the latest Now Platform: Now Platform Tokyo. Get Started. Take platform security and trust to the next level. Everyone belongs when their unique ideas come together to create tangible change. To succeed, organizations must improve resilience. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. The platform for digital business delivers unmatched opportunity. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Reimagine always-on technology services. Learn how to elevate customer experiences, resolve issues, and join the digital revolution with. The new solutions— ServiceNow Generative AI. Learn More. Orchestrate work intelligently, anytime. Skip to page content. Now Platform. Build cross-enterprise digital workflow apps fast with a low-code platform. Azure Cloud Engineer. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Solutions Products Platform. across ServiceNow products and platform that enable and support true service level reporting while providing prescriptive guidance on service modeling within the CMDB. A platform approach allows for legacy systems to continue to be the workhorse behind the scenes while providing a more functional user interface for completing day-to-day tasks. Visualize strategies and targets, know whether you’re meeting objectives, and make decisions with confidence. Ben Sigelman. Scale and support operations with end-to-end digital workflows. Learn More. 3 Service Portal includes Service Portal Designer. Learn More. How to get AI Search. The Now Platform delivers workflow automation at. Built on the award-winning Now Platform, Service Level Management brings SLAs, operational level agreements, key definitions, and accurate real-time analytics together in a single, centralized. With the Now Platform, you break down silos, seamlessly connecting your people, systems, and processes with enterprise-wide digital workflows. With ServiceNow’s Integrated Development Environment (Studio IDE), you can efficiently build, test, package, and publish your apps on the Now Platform. IT Workflows. Workflow Automation. A CoEI removes the organizational seams that can inhibit your ability to move. The strongest ServiceNow platform teams include the right number of people with the skills and training necessary to support how you're using the Now Platform. 1 Includes SaaS License Connections and direct‑to‑vendor SaaS integrations. ServiceNow Blog. Available now and powered by the Now Platform ®. ServiceNow (NYSE: NOW) makes the world work better for everyone. Our global, multi-instance, and highly available infrastructure employs multiple progressive security layers and rigorous security practices to protect data. The Now Platform ® is built for world-class. ensures that the ServiceNow platform team and service delivery function have the capacity to meet business partner demand and are responsive to business partner requirements so that the services provided are fit for purpose. 3 © 2021 ServiceNow, Inc. Transform your business at World Forums. Make better decisions with an accurate CMDB as your single system of record. Impact Accelerate ROI and amplify your expertise. Get hands-on with a free developer instance. Program fee required. Transform your business at World Forums. Build your ServiceNow skills and unlock the possibilities of the Now Platform with on-demand courses, live training, and career journeys that help you RiseUp with ServiceNow. The latest version of the Now Platform delivers hundreds of innovations designed to empower organizations to adapt to the. This curated list is recommended as part of your customized solution. Explore Platform. You empower your customers, employees, and partners with modern, consumer-grade experiences. Basic Case Management ;Using Guided App Creator and Studio, developers create mobile applications on the powerful Now Platform. Customer Workflows. Get Started. ”. Creator workflows. Get more done and improve results on the secure, cloud-based Now Platform ®. $99K - $119K (Employer est. Telecommunications, Media, and Technology. The future of observability is cloud-native and unified. Digitize manual processes so staff can focus on improving healthcare outcomes. Get more done and improve results on the secure, cloud-based Now Platform ®. Become a Certified Application Specialist. With ServiceNow CSM, businesses gain access to a unified platform that streamlines customer support operations, enhances agent productivity, and improves customer satisfaction. The platform for digital business delivers unmatched opportunity. The platform capabilities for your implementation mayFedRAMP customer overview . The platform for digital business delivers unmatched opportunity. (1) Creator Plus. PaaS provides a complete framework that developers can use to build cloud applications, either for internal or external users. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Boost the knowledge, confidence, consistency, and speed of government employees. Customer Workflows. The Now Platform includes the Now Platform App Engine, a suite of tools for turning business processes into digital workflows. Behind every great experience is a great workflow. Modern user experiences Increase productivity with a modern experience on a common platform across ITOM, ITSM, ITBM, ITAM, CSM, and Security Operations. This partner is transforming the way hospital systems and healthcare providers prioritize, schedule, and execute surgeries and other medical procedures. Automate responses for common legal questions with virtual agents. Mitigate risk and build resilience. The platform for digital business delivers unmatched opportunity. Solutions Products. Provides a central repository on the ServiceNow Platform to manage automations, oversee performance and key performance indicators (KPIs) of existing automations and jobs across multiple vendors in one dashboard, and offers guidance on new automation candidates. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. jpg and/or an . The platform for digital business delivers unmatched opportunity. Our solutions enable org development, compliance management, and efficient operations that drive value in 5 key areas: strategy, compliance, regulatory, human. In this course, you will get an overview of Virtual Agent and learn how to build Virtual Agent conversations for an application. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Ayalla Goldschmidt. ServiceNow is powered by a singular technology stack that we call the Now Platform. Developers of applications and integrations on the ServiceNow platform may use the ServiceNow Trademarks in word form only to reference the compatibility of an integration, application or plug‑in with the ServiceNow platform, if it does in fact function as described. Intelligent automation Supercharge your workflows with machine learning and AI-powered experiences. Reduce cost and complexity for ServiceNow integrations. Learn More. Empower developers and builders of all skill levels to create low-code workflow apps fast. The ServiceNow Developer Program provides developers with resources to learn, build and deploy applications on the ServiceNow platform, and offers resources to ensure a successful application building experience5 Best practice – Build a vision -to-value statement Build a vision-to-value statement to define your key measures of value and success. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Our free one-day. Our free one-day. Engage employees with a connected and unified employee experience. This. The platform for digital business delivers unmatched opportunity. Transform your business at World Forums. SANTA CLARA, Calif. The expansion of ServiceNow Ventures will focus on three strategic areas: Investing in and nurturing emerging companies with innovative technologies that add value across ServiceNow’s platform, workflows, and end markets. Explore Platform. ServiceNow Configuration Management Database gives you full visibility into your infrastructure and service. 26, 2022 – ServiceNow (NYSE: NOW) today announced RiseUp with ServiceNow, a global program designed to skill one million people on the company’s platform by 2024. Send us your questions, or navigate to customer or partner support, find our offices, talk to media or analyst relations, get pricing, and more. The platform offers a suite of products and services that can help organizations streamline their operations, automate routine tasks, and improve general operational efficiency. Sustain and grow value by implementing the right reference architecture and prerequisites. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Equip technicians with what they need to complete jobs on the first visit. With Now Intelligence, ServiceNow empowers enterprises with new insights. Drive automation enterprise-wide. – March 11 – ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today introduced the Now Platform Orlando release, featuring Now Intelligence, a new set of powerful AI and analytics capabilities. ServiceNow tool benefits include meeting customer requirements and also face the challenges associated. ServiceNow is not a system of record—but rather a system of action—a platform that sits atop organisations' existing data and systems, preventing the need to rip and replace those existing systems. Liberate practitioners from repetitive tasks by giving them the tools and 360-degree patient visibility they need. 2. I am a ServiceNow administrator who wants to begin developing apps on the Now Platform. January 06, 2023. Financial Services Treasury Operations. Processes span organizational boundaries, linking together people, information flows, systems, and other. Learn More Connect with fellow. ServiceNow Performance dashboards. The platform for digital business delivers unmatched opportunity. The course offers robust lessons, group discussions, and reviews of real world system administration scenarios. ServiceNow Software Asset Management runs on a single-architecture platform, enabling faster outcomes to reduce spending and license compliance risks. Accelerate self-service with more specific and relevant search results. It is a platform meant to assist businesses more efficiently manage their processes, apps, and data. With roots in IT, the ServiceNow service management solutions address all the service domains of modern enterprises including human resources, facilities, and finance. Surface context-aware recommendations and deliver better self-service with conversational AI. ServiceNow Configuration Management Database gives you full visibility into your infrastructure and service. Reduce manual work with code and knowledge generation plus recommended actions. ServiceNow Request Management delivers employee self-service through a published catalog of services, automated workflows, and service level agreements. Solutions Products. Take that next step and become certified across different tracks on the ServiceNow Platform! Become an Application Specialist, a Developer, an Implementer, or even an Architect and show the world what you've accomplished! Skip to page content. About ServiceNow. Effective ServiceNow platform management helps maintain the foundational platformServiceNow started life as a platform that solely provided IT solutions, with the capability to manage business processes arriving later on. We’re at a unique moment in business history. is a cloud-based platform with workflow automation capabilities. User Satisfaction. PlatCore enables organizations to deliver increased value, reduce costs, and minimize regulatory and compliance risk through applications extending the Now platform™. The ServiceNow cloud platform can be easily scaled up as per the demand for computing power required by high-end enterprise IT solutions. Become a Certified Implementation Specialist. Fullstack dev power with a turnkey application structure. Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform. Employee Workflows. The Now Platform is a single, unifying platform that connects your enterprise, optimizes workflows, connects data and silos, and enables digital transformation. View a wide range of platform performance metrics for your instance and for the machine on which your instance is running. Image. You create an architectural model based on which combination of ServiceNow capabilities and features meet your organizational requirements. Learning Build skills with. Reduce administrative burdens with mobile debrief and. ServiceNow Certification exams are computer‑based,. Part of ServiceNow ITSM and built on the AI-powered Now Platform, Request Management provides an intuitive self-service option for customers and employees to request services, products, and answers—from anywhere, at any time, on any device. Assign articles to teams to manage feedback and maintenance. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for higher service uptime. The ServiceNow Management, Instrumentation, and Discovery (MID) Server is an optional, free ServiceNow component. Connect ServiceNow workflows to hundreds of third-party systems right out of the box. Get Started. These integrated templates, tools, and. Align asset investments to business needs. 5 App Engine Management Center is available exclusively through a standalone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Learn More. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Keep your hybrid workforce engaged and productive. DXC has a global Strategic Business Group of dedicated ServiceNow experts. The ServiceNow Fundamentals course will summarize fundamental platform features by: - Describing the ServiceNow user interface, - Providing a summary of the database schema, - Demonstrating uses for commonly accessed applications, and. Combine ITSM with other products and apps to create a powerhouse technology platform. IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfil service requests and streamline services. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Ensure availability and compliance. The ServiceNow platform brings robust workflow automation tools together in a single, centralized platform. Generate and distribute customized reports and dashboards on demand and in real time. From ITSM to enterprise service management. Bring your own keys or use ServiceNow managed keys, with the ability to create. Features. Our free one-day. Quickly build automations, with no coding required. Run ITAM where you plan, service, and operate IT—on one platform, one data model, and one architecture. Reduce cost. The red team: ServiceNow's first line of defense. The Now Platform is a dashboard for ServiceNow's products, including Nonstop Cloud and tools for anomaly detection, predictive modeling, peer benchmarking and performance. The ServiceNow platform team will be responsible for design, support, configuration, training, and maintenance of ServiceNow, so you need to find out what knowledge it will need in order to deliver those responsibilities. The fulfiller license provides users with complete admin access to the platform and its functionalities, making it one of the major ServiceNow license types in applications like ServiceNow ITSM and CSM. Here at ServiceNow, we took a simpler approach. Solve problems and make informed decisions in real time. Solutions Products Platform Customers Events. This course is crafted for the process user (fulfiller) new to ServiceNow or new to the Next Experience UI, but is. content, and systems on a unified platform With ServiceNow’s foundation in enterprise service delivery, Employee Center drives departmental services, actionable content experiences, and unified system access from one destination. Experience a live, in-depth demo. Flow Designer is available with the Now Platform. Get Started Service Owner. the ServiceNow platform • Supports design and implementation of a platform operating model to -Multinational Banking and Financial achieve your desired outcomes and foster end-user adoption • Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices Building the right strategy4 © 2021 ServiceNow, Inc. Bring the power of generative AI to the Now Platform with Now Assist. ServiceNow Application Developer I am an experienced developer who wants to learn more about building apps on the Now Platform. Boost operational efficiency by adding intelligent triage and diagnostics to collaborative troubleshooting. New Deposit Operations. Manage disruption through a unified continuity, recovery, and risk program on a single platform. Launch your skills and platform knowledge with these role-based resources that ServiceNow experts recommend, including courses, certifications, and leading practices for: Administrators. Quickly identify and mitigate technology risks such as tech debt from aging data centers, regulatory audits, and lost assets. New Finance and Supply Chain Workflows use AI, ML, and RPA to automate procurement, accounts payable, and other critical processes for increased speed and value. Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. 1 UI Builder includes Now Experience. Watch bite-sized videos instantly. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. Learn how ServiceNow leverages best practices and standards to protect your data and ensure the availability, performance, and scalability of its cloud platform. Additionally, our applications allow organizations to meet your sectoral or regional requirements. Follow these steps to get started: a) Familiazrie yourself with ServiceNow Analytics, Intelligence, and. The Three Customer Service Megatrends in 2022 - Customer Service Leaders Build Resilient Strategies in a Changed World. Automate repetitive tasks with RPA, digitize offline document data with AI-powered document processing, and integrateServiceNow is a comprehensive platform that enables a company to successfully transform into a digital enterprise. Use out-of-the-box low-code solutions to build custom automations. Anticipate trends, prioritize resources, and continuously improve with real-time analytics. The platform for digital business delivers unmatched opportunity. We help the world work by championing a net. I am Interested In. Reduce caseloads by automating mundane tasks and decrease MTTR with Q&A and. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Playbooks for Customer Service Management. Extend your ServiceNow investment The single platform of engagement offers cross-functional automation, easy integration, data ingest. “You may use the speed and power of a low-code platform like ServiceNow App Engine to address the unique demands of your business,” she adds. Banking: ServiceNow is helping banks create more transparent, repeatable processes to improve the end‑customer experience. Create experiences that are, too, with integrated workflows, self-service tools, seamless virtual triage, and more. Create an account to get started. 2 Flow Designer includes Action Designer. Drive growth and reduce costs by using generative AI across every corner of your business. Streamline IT Services with ServiceNow: Comprehensive & User-Friendly ITSM Platform. The Now Support portal is your launchpad to access self-help, get technical support, and manage your ServiceNow instances. A whole new school year, the grand finale to the FIFA Women’s World Cup, and the next release of ServiceNow - Vancouver! If you are a new user of the ServiceNow platform, let’s do a quick run down of what a release season means for you. See what Now Platform can do for you. The world works with ServiceNow. ServiceNow named a Leader in low-code development platforms. It does this by placing a service-oriented lens on the activities, tasks and processes that make up the day-to-day work life. Virtual Agent for Self-Service: By integrating ChatGPT. All rights reserved. Every solution that we sell—whether for IT, Operations, Customer Service, HR, Shared. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. As such, it corresponds with these IT asset types. Drive action to high-risk areas, business disruptions, noncompliance, and vendor status changes. Gain new ServiceNow skills and fresh insights into the power of digital transformation. License and Cloud Cost Simulator. SANTA CLARA, Calif. Solutions Products Platform Customers Events About. Our free one-day. Use continuous monitoring and dynamic dashboards for a real-time view of compliance across your extended enterprise. Achieve Success. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity. This allows organizations to deploy enterprise-wide workflows quickly and easily at scale, so they can: Monitor and optimize business processes. Set a charter for your technical governance board. Integrating ChatGPT with ServiceNow opens up several opportunities to enhance the functionality and user experience of ServiceNow's platform. The ServiceNow Platform Revolutionize IT to drive productivity and delight employees. See technical training paths for popular ServiceNow products. You can automate work, measure and. Use generative AI to empower your customers, admins, and developers, with low-code tools and connected data. In this course, engage with the Now Platform Next Experience UI to practice hands-on navigation activities, recognize important attributes of records, create a record, and modify lists using filters and search capabilities. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Establish a technical governance board, led by the ServiceNow platform architect and/or platform owner, to oversee technical governance. - Introducing advanced functionality, such as scripting and application development. Transform the impact, speed, and delivery of IT. The MID Server facilitates data communication between customer instances and external applications, data sources, and services. ServiceNow is used to support functions that include Business Process Management, Case Management, Enterprise Service Management, and IT Operations and Support. March 28, 2022. Developers. Automate asset workflows at each stage of the asset lifecycle. See how our offering was evaluated. To download a . Make the most of the Now Platform ® by making it easy for admins to discover, install, and configure ServiceNow ® products and applications. 3 © 2021 ServiceNow, Inc. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Unleash the power of AI and analytics with intelligent experiences, automation and optimisation built right into the Now Platform. The Now Platform San Diego release includes vertical solutions that address the distinct digital needs of banks, insurance companies, and telecommunications and technology providers. Support increased productivity with streamlined asset transfers, reclamation of unused assets, and end-of-lease decisions. Get Started. Find answers and get things done across IT, HR, facilities, and other departments—all from a mobile app powered by the Now Platform ®. Thousands of users are learning and building on the Now Platform. ServiceNow to help close the “opportunity gap” and create equitable paths to digital careers for all. Ready-made tools and templates all mean easy and fast setup of your instance from the start, along with quick creation of interfaces and applications. The platform for digital business delivers unmatched opportunity. ServiceNow® App Engine democratizes application development across the enterprise with out-of-the-box experiences, components, and rich templates to quickly unlock developer. Deep integration with industry leading security solutions, including third-party security tools, enhances your cloud security posture. ServiceNow is revolutionizing the way organizations around the world approach service requests. As customer zero, ServiceNow embraces new platform capabilities well before our customers do. Boost productivity with. Automate workflows to connect and empower your teams—from the office to your field operations. Go beyond traditional CRM and field service to scale operations and drive customer loyalty. 0 white paper includes best practices related toCombine Customer Service Management with other products and apps to create a powerhouse customer experience platform. Additional ServiceNow HealthScan Services ServiceNow HealthScan provides a range of capabilities to help align your instance to ServiceNow best practices. 2 1 ServiceNow mobile terminology changes Starting from the Rome version ServiceNow mobile has updated the mobile terminology. Service management is a discipline for the entire enterprise. 4 Use the Process Automation Designer app to create, configure, and design Playbook Experiences. You empower your customers, employees, and partners with modern, consumer-grade experiences. Hear how Dave Wright took charge of his career. This document refers to resources found in the ServiceNow CORE. The ServiceNow Performance dashboard provides central access to different. Create a consumer-grade experience for patients that lets them access care or make requests from anywhere. Build low-code apps fast with creator workflows. Learn More. The platform for digital business delivers unmatched opportunity. All ServiceNow applications are built on this single platform, including custom applications created by ServiceNow customers and partners. When these. Service Creator allows business users to request their own departmental service categories within the service catalogue, such as facilities services or legal inquiries. ServiceNow is already a recognized market leader in IT service management, IT operations management and digital workflows. Develop a training plan to build up ServiceNow expertise 3. 1. Resolve issues faster and scale your organization with intelligent chatbots. More and more companies are opting for multi. Build adoption momentum and capture early ROI. Partner Grow your business with promotions, news, and marketing tools. Explore Platform. Mobile experiences, a service management portal , and. Now Mobile. See how our offering was evaluated. Create simple experiences for employees and customers. Discover Solution Watch Video. ServiceNow Automation Engine empowers ServiceNow platform owners and Automation Leaders to accelerate automation and connect any system to ServiceNow for streamlined, cross-enterprise workflows. Build digital workflow apps and extend your ServiceNow solutions with a leading platform as your foundation. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity. Build your ServiceNow skills and unlock the possibilities of the Now Platform with on-demand courses, live training, and career journeys. Impact Accelerate ROI and amplify your expertise. Building modern, cloud-native applications introduces new challenges to teams and organizations. According to Gartner, business process management is: the discipline of managing processes (rather than tasks) as the means for improving business performance outcomes and operational agility. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. AI Search is available with the Now Platform ®. The right partner focused on your unique business turns digital transformation into a competitive advantage. Reporting combines our cloud platform with a single data model to generate and distribute the information your users need, when they need it. UI Builder Create custom workspaces and audience-specific portal pages for engaging, personalized experiences. October 05, 2022. Our ServiceNow analytics team recognized an opportunity to create a first-of-its-kind dashboard for our CIO and his leadership team. Combine HRSD with other products and apps to create a powerhouse employee experience platform. Automate asset workflows at each stage of the asset lifecycle. This group of resources supports the organization in achieving its business outcomes by:Do more with HR Service Delivery. All rights reserved. It specializes in IT services management ( ITSM ), IT operations management ( ITOM ) and IT business management (ITBM). Learn More License and Cloud Cost Simulator. ServiceNow can help you improve your employee experience with curated solutions and product offerings that help work, work better for everyone. Improve business performance with out-of-the-box metrics and real-time analytics. Additionally, our applications allow organizations to meet your sectoral or regional requirements. 1 UI Builder includes Now Experience. Virtual Agent Academy. Overview. ServiceNow specialises in automating and making IT Service Management, IT Operations Management and IT Business Management more efficient. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Sep 22, 2023 -. Our free one-day. What's new in the Vancouver release. The overall benefits of HRSD are clear: a more responsive and streamlined. The platform for digital business delivers unmatched opportunity. With a mobile-first and role-based design, ServiceNow Impact delivers personalized insights and recommendations. The ServiceNow Communities application built on the Now Platform enables users to communicate and collaborate for instant sharing of ideas and knowledge. Gain end-to-end data visibility to optimize service delivery and reduce costs. Discover Solution Watch Video. ServiceNow is a company that provides service management software as a service. Learn More Connect with fellow. It is designed based on ITIL guidelines to provide service-orientation for tasks, activities, and processes. CANBERRA, Australia, 25 May, 2022 – ServiceNow (NYSE: NOW): Australia’s Department of Industry, Science, Energy and Resources (DISER) has successfully implemented the ServiceNow Protected Platform to streamline and automate enterprise service management for more than 4,000 employees. Process Mining improves process workflows.